Privacy Policy

This Privacy Statement applies to the personal information of customers that is collected or used by Ondine Biomedical Inc.  This Statement applies to all the personal information that Ondine Biomedical Inc. collects when consumers interact with Ondine Biomedical Inc., such as when visiting the websites, ordering products, the use of products or services offered by Ondine Biomedical Inc., when contacting customer service, and when interacting with Ondine Biomedical Inc. as a business customer, supplier or business partner.

How do we collect your information?
We collect information from you when you register on the Ondine Biomedical Inc. website, place an order, request product servicing, request product information, contact a Ondine Biomedical Inc. representative with a product related issue, assist in the improvement of Ondine Biomedical Inc. products, respond to a survey or communication such as e-mail, or participate in another site feature.

Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

What information is collected?
When ordering or registering, Ondine Biomedical Inc. may ask for your name, work title, e-mail address, mailing and/or billing address, phone number, fax number, credit card information, or other relevant information.

When contacting Ondine Biomedical Inc. for any reason other than placing an order or registering, the above-mentioned information may be requested. Additions to, or omissions from, the above list may be required if deemed appropriate and mutually agreed upon by both parties.

How do we use your information?
We may use the information we collect from you when you register, purchase products, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a survey or other site feature.

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails.

How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use “cookies”?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Chrome, Safari, Firefox, Internet Explorer or other comparable internet browser) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service at 1(866)669-0555.

Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Ondine Biomedical Inc or any of its subsidiaries.  It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

How long is my information maintained?

Ondine Biomedical Inc. will retain your personal information for as long as reasonably necessary to comply with legal obligations or for no longer than required for legitimate business purposes.

Updates to the Privacy Policy
This Privacy Policy is subject to update at any time. If an update is implemented, notices will be sent out informing those affected. Any changes will be implemented at the time of posting.

Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. Contact Ondine Biomedical Inc. at:

888-1100 Melville Street
Vancouver, BC V6E4A6

info@ondinebio.com
1.866.669.0555 (Phone)
1.604.669.0533 (Fax)


Your consent

By using our site, you consent to our privacy policy.

Privacy Policy updated 2/25/2019

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